Terms and Conditions

Mise à jour : 30/06/2026

Terms and Conditions of Sale

Article 1 — Purpose

These Terms and Conditions of Sale (TCS) govern the contractual relationships between Altiaro SAS, operating the Élévation website specialising in the sale of riser recliner products, and any consumer customer.

Article 2 — Order

The order is validated after confirmation by the customer and full payment of the price. A confirmation email is sent automatically. The contract is concluded at the time of this confirmation.

Article 3 — Price

Prices are indicated in euros including all taxes (VAT), excluding delivery charges. Delivery charges are specified before order validation.

Article 4 — Payment

Payment is made by bank card via our secure payment provider Mollie. Transactions are encrypted (SSL). Altiaro SAS does not retain any banking data.

Article 5 — Delivery

Orders are dispatched within 2 to 5 working days. The delivery time varies depending on the destination (mainland France: 2-4 days · Europe: 4-8 days). A tracking number is provided by email.

Article 6 — Right of Withdrawal

In accordance with article L.221-18 of the French Consumer Code, the customer has 14 days from receipt of their order to exercise their right of withdrawal, without having to provide a reason. Return costs are borne by the customer. Refunds are processed within 14 days of receipt of the returned product.

Article 7 — Legal Guarantees

All our products benefit from the legal guarantee of conformity (2 years) and the guarantee against hidden defects, in accordance with articles L.217-4 and following of the French Consumer Code and 1641 and following of the French Civil Code.

Article 8 — After-Sales Service

For any questions, complaints or return requests, contact our customer service at contact@l-vation.fr. We undertake to respond within 48 working hours.

Article 9 — Mediation

In the event of a dispute not resolved amicably, the customer may resort free of charge to the competent consumer mediator, in accordance with article L.612-1 of the French Consumer Code.

Article 10 — Applicable Law

These TCS are subject to French law. In the event of a dispute, the French courts shall have exclusive jurisdiction.